रिफंड नीति।

ZTOOLZ sells digital access: shared access to premium tools through accounts managed by the platform, plus some ready accounts and activation keys. Access is delivered right after payment, so it can be used straight away.

Because of that, we do not refund a change of mind after access has been delivered and used. We do stand behind the service: if the tool you paid for does not work and we cannot get it working again in a reasonable time, you get a refund or a fair compensation.

• The tool you bought does not work for you, you reported it to support, and we could not restore it in a reasonable time.
• A tool you paid for was removed from the store before the end of your period.
• Your order was paid but access was never delivered.
• You were charged twice for the same order, or charged by mistake.
• An activation key or ready account does not work and we cannot replace it.

• You changed your mind after access was delivered and the tool worked.
• You used the tool normally during the period.
• The problem comes from breaking the usage rules: changing account settings or passwords, sharing your access, or going over your plan's device limit.
• The tool's owner changed a feature or a limit, but the tool itself still works.
• The problem is on your side (device, internet connection, a blocked or removed extension) and the service works normally when used as explained.

When a case is eligible, we agree with you on one of these:

• A refund of the part of the period you could not use.
• A free extension equal to the time the tool did not work.
• A switch to another tool of equal value.

For an order that was never delivered, or a double or mistaken charge, the full amount is refunded.

1. Contact support first and tell us the order number, the tool, and what happens (a screenshot helps).
2. We try to fix it. Most problems are solved this way.
3. If it cannot be fixed, send a refund request from your account (Refund requests page), or ask support to open it for you.
4. We review the request and reply with the decision and the solution we agreed on.

We reply during working hours as quickly as we can. An approved refund goes back to the payment method you used. How long it takes to show in your account depends on your payment provider or bank.

Where your payment method supports automatic renewal, you can stop it at any time from your account, and you keep access until the end of the period you paid for. If a renewal charge went through that you did not want and you have not used the new period, contact us and we will review it.

For any question about a refund or an order:

• Email: support@ztoolz.io
• WhatsApp: +201060003934 (during working hours)
• Live chat: the chat button on any page of the store
• Contact form: the Contact us page