Choosing an account (Access 1 / Access 2)
Why some tools ask you to pick an account, and what to do if one is busy.
2 min readSome tools at ZTOOLZ are available through more than one shared account. When you open such a tool you will see options like Access 1 and Access 2, and each option is a different account for the same tool.
Why more than one account?
Spreading users across several accounts reduces load, lowers the chance of hitting usage limits, and gives you a ready alternative if one account has a temporary issue.
How to choose
- Start with the first option. It works well most of the time.
- If an account is busy, has reached its usage limit or won't open, try the other one.
- Files and projects you create stay in the account you created them in, so return to that same account to find them.
The available accounts may change from time to time. If none of the options work, check the Status page or open a support ticket.
Your subscription isn't affected. But files you created in the first account won't appear in the second, because each account is separate.
Because that tool is currently available through just one account. The choice only appears when more than one account is available.
Our support team is here to help. Open a ticket or contact us.