Status page and platform tutorials

Status

Before messaging support about a tool that won't work, take a look at the Status page in your account. It shows how the tools are doing, so if a tool is in maintenance or has a known issue, you'll know right away without waiting for a reply.

Platform tutorials

The Platform tutorials page is the starting point for anyone new to ZTOOLZ. You'll find:

• An animated walkthrough that shows how to use the platform step by step.
• Videos grouped by topic: installing the extension, the secure browser and using the platform.
• Download links for the secure browser and the extension.

Before you contact support

• Check the Status page.
• Reopen the tool from My subscriptions and try another account if there is one.
• Make sure the secure browser or extension is up to date.
• Watch the tutorial for the access method you're using.