Tool availability and the Status page

Tools rely on outside sites that change all the time. A site may update how sign-in works or change its restrictions, and the tool then needs maintenance before it works again. Tool availability can therefore change from time to time.

The Status page

Your account has a Status page that shows how the tools are doing: working normally, having issues or in maintenance. Check it first when a tool isn't working for you, as the problem may already be known and being worked on.

What to do if a tool is in maintenance

• Wait a little and try later. Many issues are fixed quickly.
• Try another account for the tool if an Access 2 option is available.
• If it goes on for a while, open a support ticket and mention the tool's name.