Invoices and refund requests

Invoices

Every order you place at ZTOOLZ is recorded in Orders & invoices. There you can see each order's status and details, and view its invoice for your records.

Requesting a refund

If you have a problem that calls for a refund, you can request one from your account. The team reviews every request individually according to the refund policy published in the store, so we recommend reading it before you apply.

1. 1
   Open Refund requests

   From your account menu choose Refund requests, or start from the order page itself.

2. 2
   Pick the order and explain why

   Select the order and clearly explain why you're requesting a refund, naming the tool and the issue if there is one.

3. 3
   Track the status

   Your request's status shows on the Refund requests page, and you'll get the outcome after the review.

What to include in a refund request

• The order number or the item concerned.
• A clear description of the problem and when it started.
• Your support ticket number if you've already contacted us about it.