Frequently asked questions

It means you use tool accounts shared with other subscribers instead of buying a full subscription yourself. That lowers the cost, but it also comes with rules and limits: don't change account settings, stay within daily limits, and expect other subscribers to be able to see what you put inside the tool.

No. Tool accounts are shared, not registered to you, and can't be transferred to you or have their details changed. What you own is your ZTOOLZ subscription, which gives you access to them.

Buy the new plan from the store. Remember that buying a plan replaces your active subscriptions, and checkout shows you exactly what will happen before you confirm.

Cloud tools may work in a mobile browser in many cases. Tools that use the extension or the secure browser need a computer.

Because the tool is available through more than one account (Access 1 and Access 2). Start with the first, and if it's busy or won't open, try the other.

Close the tab and open the tool again from My subscriptions, and try another account if one is available. Make sure the extension or secure browser is up to date. Then check the Status page, and if nothing explains it, open a ticket with the tool name and what you saw.

Most likely you signed in on a new device after reaching your plan's device limit, so the oldest device was signed out automatically. You can review your devices in Profile, under My devices.

Not when you pay by wallet or transfer. Renew from the store before the expiry date, and we'll send you a reminder beforehand.

If you paid by wallet or transfer, the order is waiting for a team review. Make sure you uploaded a payment proof and follow the order status in Orders & invoices. If you're asked for a new proof, upload it from the order page.

No. Subscriptions are personal, and sharing your login or reselling access is a violation that can get the account suspended. If your colleague needs the tools, they can subscribe with their own account, and you can invite them with your affiliate link.

The accounts are shared, so don't rely on them to keep your work. Always save a copy to your device, and don't put personal or sensitive information into the tools.

From the Refund requests page in your account. The team reviews each request according to the refund policy published in the store.